Registration, Breakfast & Networking
Guest Experience
Date
October 7, 2026
Wednesday
Venue
Tykans Office
3412 25 St NE, Calgary
Format
Full-day summit
8:00 AM – 5:00 PM + reception
Ticket
CAD $49.95
plus taxes & fees
Co-Sponsor
Proudly supported by AudioCodes
AudioCodes joins Tykans as co-sponsor of the summit, and leads a technical spotlight on a future operations use case. With over 30 years in the voice and communications industry, they build the AI-driven voice solutions that a lot of modern operations run on.
Visit AudioCodes
Why Now
A practical day, built for people who keep operations running.
This is a conference about AI at work. Future of Ops is a practical leadership summit for operations, technology, service delivery, transformation, and risk leaders who want to understand what's coming — and how to prepare their teams for it.
One room. One day. Straight to the point — the questions your organization is already asking, worked through with people who've been in the room for the answers.
01
AI-First Operations
A clear read on where AI genuinely changes how operational work gets done.
02
Automation & Workflows
Practical frameworks you can bring back to your team the next day.
03
Resilience & Continuity
Keeping critical services running when the unexpected happens.
04
Data-Driven Decisions
Connecting every initiative back to results leadership actually tracks.
On The Agenda
Topics will include
Seven threads running through the day — each one shaped around a question operations leaders are asking right now.
AI-powered operations
A clear read on where AI genuinely changes how operational work gets done.
Workflow automation
Practical patterns for automating the steps that slow teams down most.
Operational resilience
Building operations that flex and hold steady when conditions shift.
Workforce readiness
Preparing teams and skills for how the work itself is changing.
Business continuity
Keeping critical services running when the unexpected happens.
Data, systems & governance
Getting the foundations right so AI and automation are trustworthy.
Turning tech into measurable value
Connecting every initiative back to results leadership actually tracks.
Public Agenda
A practical day for leaders, operators & technologists
Fifteen sessions across one day. Pick a time block to see what's on.
Welcome & Summit Framing
Anna SilvermanTykans
Opening Keynote: The Operating Model After AI
Trudy CurtisCEO, PPDM Association
Break & Trivia (with door prizes)
Panel: Technology Advancements Shaping Operations Today
Kayla YuenATB Financial
Roger CorosRBC Capital Markets
Anna SilvermanModerator, Tykans
Technical Spotlight: Future Operations Use Case
AudioCodesFeatured Sponsor Session
Sound Healing Session
Ashleigh WhitworthBrown Whitworth Health Co. Inc.
Lunch
Guest Experience
Special Address to the Audience
Guest Experience
Tykans Session: AI-First Operations in Practice
Tykans
Panel: Preparing for the Future of Operations
Vis NaidooSAIT
Dwayne CalderEnmax Energy
Dannel WahAHS
Syed HussainGlobal Transformation Executive
Ian JonesConcord Hospitality
GuestTBD
Coffee & Sweets Break
Discussion: What Would You Do Differently If You Built Operations Today?
Russell MothaModerator, Tykans & Kr8ive Innovations Lab
Commitments, Prize Activation & Closing
Tykans
Reception & Appetizers
Guest Experience
Meet the Speakers
Leaders and operators from across the industry
A first look at who's joining us on stage — more speakers to be announced as the program is finalized.
Keynote
Trudy Curtis
CEO, PPDM Association
Panel
Kayla Yuen
Panel
Vis Naidoo
Associate Vice President, SAIT
Panel
Dwayne Calder
Director of Customer Care, ENMAX
Panel
Roger Coros
Regional Head, Capital Markets Technology, RBC Capital Markets
Panel
Dannel Wah
Manager, Communication and Collaboration Technology, Alberta Health Services
Panel
Syed Hussain
Global Supply Chain Transformation Executive
Panel
Ian Jones
Complex General Manager, Concord Hospitality
Who Should Attend
Built for people who own how work gets done
Operations leaders
IT leaders
Transformation teams
Service delivery leaders
Risk leaders
Executives responsible for improving how work gets done
Venue
Tykans Office, Calgary
The summit is hosted at our own office — a fitting place to talk about how we run operations, since it's where we run ours.
3412 25 St NE, Calgary, AB
Get directions
Stay In The Loop
Registration is open
Register on Eventbrite to secure your seat.
Or keep in touch
Speaker & agenda announcements, limited-seat updates, and exclusive pre-event resources.