made possible.

We can lift your contact centre experience to the next level.

Who we are

Tykans is an innovative, information technology company specializing in breakthrough applications demonstrating that any idea is possible.

Serving many health regions, including emergency and other special service organizations, we assist in bridging communication gaps and solving the most challenging messaging demands. Our expertise lies in the development, implementation, and integration of systems by leveraging all possible technologies in order to meet the unique requirements of each of our customers, such as vaccination, surgery, and other medical appointment bookings, rescheduling, cancellation, reminders; close contact communications; COVID-19 test results; patient pre-screening, screening; and isolation release and quarantine communications.

We are here for you

Explore how our team can optimize your contact centre

Migrate

Still using hard desk phones? Want to move from an on-premise soft-phone solution to the cloud so agents can work from home? Want to get a handle on agent scheduling, performance, and adherence? We can help you level up your contact center game by providing the required infrastructure and expertise for a smooth-as-silk migration to a modern contact centre management system with accurate reports that will quickly make you look like a rock star!

Integrate

Your agents run a lot of important applications simultaneously. You want to integrate these valuable, existing systems into your call-handling solution. Whether it’s a CRM, patient chart, or an incident management system, we can gather and process caller data and present an application window, filtered search results, or an already started form to the agent as the call comes in. We’ll not only fiercely protect your sensitive caller data, can keep it in Canada if needed. Check out our portfolio!

Create

Your clients need you. You need to get agents on the lines answering calls and interactions ASAP. We get it. We will listen carefully, gather detailed requirements for all desired media types, including voice, chat, email, SMS, social media, and more. We will expertly advise, propose solutions, seek approval, and then a deliver an out-of-box, scalable system or a lean, clean custom solution (or both) that solves your unique business problem. Together, we’ve got this!

Educate

Growth and turnover happen. Whether you have new or existing teams of agents or supervisors, we have a training solution for you. Our certified training team will conduct a training needs analysis; propose and schedule a custom training solution; and provide clear, concise resources just in time! Whether you need on-site classroom training or remote instructor-led training, we’ll deliver a fantastic hands-on training experience so you can make the most of your applications – and have fun doing it!

Operate

Is your contact centre keeping you up at night? Take a load off and let us help. We offer a variety of advanced monitoring, reporting, and skilled technical support options. Not everyone works 9-5. Our dedicated support analysts are available 24/7 to quickly diagnose and resolve your issue so you can continue to meet your service level objectives. We’ll work with you to provide just the right amount of relief so you can sleep like a baby. Sweet dreams!

Automate

Happy agents = happy customers. An efficient agent experience will increase productivity, job satisfaction, and retention. At Tykans, we’re tapped in to the latest in contact centre technology. You can automate a little or a lot; from streamlined agent task workflows to supervisor issue alerts and notifications to custom, real-time dashboards and wallboards to a self-learning AI support chatbot and more... We can take you there!

The possibilities are endless

1 + 1 =

Ask us how

We

our customers

See the stories behind their success

I was super pleased with the response time and design put forth by Tykans. Seems like you folks have really mastered these changes at this point. Nelson did an excellent job and working through the IVR logic to ensure all our holes were properly filled. I also appreciate the fact that we made a last-minute change to the IVR design that was accommodated. I had no concerns as everything was delivered as expected and on time.

Christian Manning

Team Lead - Service Desk South, Alberta Health Services

I agree 100%, this project ran very smoothly and was implemented ahead of schedule. I was very happy with the work the project team and Tykans completed and was very grateful for the additional pieces of work that were completed with this project. Great group effort to implement what was needed.

Michael Rudyk

Manager - Service Desk North, Alberta Health Services

From the beginning stages of development to implementation Tykans was there to provide all the possible solutions to make our contact center a possibility and a success. Tykans team brought a wealth of knowledge and experience. They understood our vision and goals and created a call center platform that meets the needs of operations and more importantly our clients. Tykans team provided education and support to our clinical staff and was a great transition. Tykans was always accessible to address any concerns or questions.

Jason Brown

Program Manager - AMH Access 24/7, Alberta Health Services

The Tykans team was instrumental in the success of the transition to Genesys Cloud. I’m extremely happy with the project so far, and how smoothly the work has been completed - we look forward to progressing into Phase 2 and 3. Thanks for your efforts and hard work, and for the continued partnership into the remainder of 2021!

Shawn

Manager - Service Desk, Oil & Gas company

As a company, we came to Tykans with a vision to innovate our business operations. They took this vision and made it an absolute reality.

I count myself extremely fortunate to have been able to not only work with them, but learn from them as well. Their attention to detail, work ethic and personal relationship skills made working on our website more than an enjoyable venture.

Brennen Fule

Chief Risk Officer, Medi-Com Consulting

Tykans Group has regular involvements with our [IT] department for various scopes of work in many different disciplines. This is a huge boon to anyone in need of professional services to complete projects in a timely manner.

I recently worked with a technical documentation specialist to create user documentation/instructions through Tykans, and was very pleased with the engagement as a whole. Throughout the scope of the project Tykans Group [Anna] maintained active management over the resources/hours used to make sure that the expectation and the results aligned.

Raffi Newman

Network Systems Engineer, Rogers Insurance

The Tykans formula

Creating an experience you deserve

1

Control your costs

Every dollar counts and we work together to deliver quality results within your budget.
2

Maximize your current environment

A significant investment went into your existing solutions. We can help expand and further enrich your ROI.
3

Ideas made possible

With our team of trained, certified and experienced professionals, we can take your concept or creative idea and make it a reality.
4

Designed with Users and Support in mind

Each solution is carefully thought out to provide exceptional user experiences.
5

Implement new technology quickly

With our tried and tested methodology - Total Quality Delivery Framework (TQDM) - any ambitious deadline is achievable.
6

First-hand experience

We use the products we implement for our customers, so we have answers for the issues you will encounter.

Talk with us

What the numbers are saying

Our combined years of experience

Contact Centre Solutions

60+ yrs

Client Support

100+ yrs

Information Technology

200+ yrs

Being Awesome

300+ yrs