made possible.

I was super pleased with the response time and design put forth by Tykans. Seems like you folks have really mastered these changes at this point. Nelson did an excellent job and working through the IVR logic to ensure all our holes were properly filled. I also appreciate the fact that we made a last-minute change to the IVR design that was accommodated. I had no concerns as everything was delivered as expected and on time.

From the beginning stages of development to implementation Tykans was there to provide all the possible solutions to make our contact center a possibility and a success. Tykans team brought a wealth of knowledge and experience. They understood our vision and goals and created a call center platform that meets the needs of operations and more importantly our clients. Tykans team provided education and support to our clinical staff and was a great transition. Tykans was always accessible to address any concerns or questions.

The Tykans team was instrumental in the success of the transition to Genesys Cloud. I’m extremely happy with the project so far, and how smoothly the work has been completed - we look forward to progressing into Phase 2 and 3. Thanks for your efforts and hard work, and for the continued partnership into the remainder of 2021!

As a company, we came to Tykans with a vision to innovate our business operations. They took this vision and made it an absolute reality.

I count myself extremely fortunate to have been able to not only work with them, but learn from them as well. Their attention to detail, work ethic and personal relationship skills made working on our website more than an enjoyable venture.

Tykans Group has regular involvements with our [IT] department for various scopes of work in many different disciplines. This is a huge boon to anyone in need of professional services to complete projects in a timely manner.

I recently worked with a technical documentation specialist to create user documentation/instructions through Tykans, and was very pleased with the engagement as a whole. Throughout the scope of the project Tykans Group [Anna] maintained active management over the resources/hours used to make sure that the expectation and the results aligned.