Welcome

We’re thrilled to have you here! This page is your go-to resource for all the support you need to make the most of our services. Whether you have questions about getting started, need assistance with a specific feature, or want to provide feedback, you’re in the right place. Here’s how we can help you:

Explore our FAQs: Find quick answers to common questions.
Get Started Guides: Access step-by-step tutorials to help you navigate our platform.
Contact Us: Please let us know if you can’t find what you’re looking for. Our support team is just a message away!

Thank you for choosing Tykans Group. We’re excited to support you on your journey! This message is designed to be friendly and informative, providing users with clear directions on using the Help page effectively. You can easily customize it with your company name and specific offerings as you expand your resources.

Frequently Asked Questions

Let’s start with a few key questions that our customers frequently ask.

What services/products do you offer?

Tykans offers a wide range of products, including Tykans Unity, Tykans Connect, Communication Dialers, ASK—Conversational AI, and many more. We also offer a full gamut of Contact Center Solutions, Training Services, and post-implementation Support.

How can I create an account?

Tykans Unity and many of our products are available either through our sales@tykans.com channel or on Genesys AppFoundry. Contact us via the “Contact Us” page to schedule a more detailed conversation.

How do I reach out to Support?

Tykans support is 24/7. You can contact us via phone at 1-587-392-8888, option 1 for Support.

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Streamlines Onboarding and Migrations

In one step, assign required settings such as: roles, queues, skills, language, proficiencies, schedules, business units, divisions, supervisor, phone, employee information (alias, employee ID, status), and send activation e-mail.

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Simplify Administrative Functions

Accomplish administrative tasks quickly and easily, such as moving agents between queues, creating and editing users, leveraging role-based assignments, updating IVR for voice and text-to-speech, mapping skills and proficiencies, blocked number management, program code management, and so much more.

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Gain Insights into Workforce Planning

Conduct payroll reconciliation including time off balances, employee type, activity coding, cross-check for the system synchronization processes, error tracking and simplification. Easily see time off requests, their status, an overall summary, and a calendar view.

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More Responsive - More Secure

Rapidly provision and deprovision user access. Adjust privileges to align to your security department's 'least privilege' policy. Support ad hoc requests in urgent situations with emergency intercepts, detailed prompt management, and after-hours routing changes.

Ideas Made Possible

Unity is an essential tool for migrating to the Genesys platform and ensuring it rapidly responds to the business's changing needs. This keeps each implementation relevant as it can continually align with evolving needs.

Callum McNeil

VP of Sales and Marketing, Tykans

Contact us today

Partner with us today, and let our team of experts transform your contact experiences into a tailored solution that perfectly fits your business needs. Together, we can create an unparalleled customer journey that propels your business forward.