Current Opportunities

Tykans is currently offering an exciting opportunity for a Support Analyst to be part of our team and help us continue our growth. As a Support Analyst, you will be maintaining and monitoring the various applications and systems for Tykans’ business, including communications and interactions in the support e-mail account, and creating tickets with all the appropriate details relevant to a case. The role is tasked with diagnosing and solving complex technical issues and collaborating with team members to assist with technical requirements. 

This position requires the candidate to be in Calgary. 

As a Business Analyst, your responsibilities will include: 

• Act as a central point of contact for business requirements, analysis, and documentation on projects. 
• Collect customer requirements, document all details, recommend options to customers based on prior analysis and assist in making decisions, apply corrections if needed. 

• Balance your workload in an environment with competing work priorities. 
• Responsible for various deliverables, including requirements documentation, Visio Diagrams, and various MS Excel worksheets. 
• Strong proficiency in Technical Flow Diagrams, Functional and Logical Architecture Designs. 
• In-depth understanding of relational databases and database normalization. 
• Work closely with developers and other team members to deliver the desired solutions. 

As a Software Developer, your responsibilities will include: 

• Collaboratively work with the cross functional teams in an Agile (Scrum/Kanban) environment and be involved in assisting all technical activities within the team such as sprint planning, software development life cycle activities, code reviews, research, deployments, and documentation creation. 
• Work on new and existing Applications, Web Portals, Application enhancements and features, bugs and fixes, release planning and production system investigations as part of the development team.
• Solve any Database (SQL Server) and Application Performance Issues.
• Ensure software deliverables align with the technical architecture, development standards and quality practices.
• Assist in building and executing integrated unit tests for all code modules.
• Develop well documented, intuitive, intent-revealing code as well as sustainment documentation.
• Create a learning environment through collaboration, shared knowledge, and leadership.
• Monitoring the technical performance of internal systems.