Amplify your Contact Centre
Tykans Unity addresses the growing demands in modern contact centers. It simplifies time-consuming administration and management, reducing the need for specialized knowledge to perform essential business functions.
Tykans Unity streamlines user administration, resource allocation, and deployments in contact centers. Its modern, easy-to-use interface highlights essential information and offers templating options. It's the 'easy button' for efficient business operations, enabling companies to operate at the Speed of Business.
Streamlines Onboarding and Migrations
In one step, assign required settings such as: roles, queues, skills, language, proficiencies, schedules, business units, divisions, supervisor, phone, employee information (alias, employee ID, status), and send activation e-mail.
Simplify Administrative Functions
Accomplish administrative tasks quickly and easily, such as moving agents between queues, creating and editing users, leveraging role-based assignments, updating IVR for voice and text-to-speech, mapping skills and proficiencies, blocked number management, program code management, and so much more.
Gain Insights into Workforce Planning
Conduct payroll reconciliation including time off balances, employee type, activity coding, cross-check for the system synchronization processes, error tracking and simplification. Easily see time off requests, their status, an overall summary, and a calendar view.
More Responsive - More Secure
Rapidly provision and deprovision user access. Adjust privileges to align to your security departments 'least privilege' policy. Support ad hoc requests in urgent situations with emergency intercepts, detailed prompt management, and after-hours routing changes.
Ideas Made Possible
Unity is an essential tool for migrating to the Genesys platform and ensuring it rapidly responds to the business's changing needs. This keeps each implementation relevant as it can continually align with evolving needs.
