Tykans is a boutique systems integrator offering white glove service.
As a Genesys gold partner, our consulting services help businesses evolve their contact center. We'll work with you to define and deliver your projects with comprehensive planning, including extensive training and ongoing support.
Improved Customer Engagement
Personalize your solutions to engage with your customers, fostering loyalty and satisfaction.
Streamlined processes and integrations ensure efficient handling of customer interactions, saving time and resources.
Our tailored solutions generate a positive ROI by aligning the contact experience with your business objectives.
Stand out from the competition by offering unique and memorable contact experiences that set your brand apart.
Tailored Contact Experiences
We possess the passion, expertise, and proficiency necessary to elevate your contact experiences to new heights. We are committed to crafting and tailoring solutions that precisely align with your unique requirements, empowering you to achieve your business objectives seamlessly.
We invest time and effort to gain an in-depth understanding of your business, its goals, and the specific challenges you face. This knowledge forms the foundation for designing a contact experience that truly resonates with your organization.
Armed with the insights we gather, our team meticulously customizes solutions to meet your exact needs. We leverage our skill set and experience to ensure that every aspect of the contact experience is designed with your business in mind.
We recognize the importance of seamless integration with your existing systems and processes. Our team collaborates closely with your internal stakeholders to ensure smooth integration of our tailored solutions, minimizing disruptions and maximizing efficiency.
Our partnership with you extends beyond the initial implementation. We foster a collaborative relationship, seeking your valuable feedback at every stage. This iterative approach allows us to refine and optimize the contact experience to meet evolving requirements.
Focus on Results
Our ultimate goal is to help you achieve tangible results. By aligning our tailored contact experiences with your business goals, we enable you to enhance customer satisfaction, increase operational efficiency, and drive overall success.
Take our Genesys
Cloud CX Tour
In this self-guided tour, you can try out the interface, features, and functionality of Genesys Cloud. Experience the call center software through the eyes of your agents, supervisors and management.
How to use: this tour is built to be hands-on! Use the purple tour points to uncover more features. Utilize the navigation bar at the bottom to browse the supervisor and administrator functionalities.
To ensure the best experience, the Genesys Cloud tour is only available on desktop, with your browser set to full width.
Tykans is an incredibly strong Genesys Cloud service partner who has brought immense knowledge and expertise to our project.