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Genesys Partnership

Tykans is a boutique systems integrator offering white glove service.

As a Genesys gold partner, our consulting services help businesses evolve their contact center. We'll work with you to define and deliver your projects with comprehensive planning, including extensive training and ongoing support.

Genesys + Tykans
Genesys Partner
Improved Customer Engagement

Improved Customer Engagement

Personalize your solutions to engage with your customers, fostering loyalty and satisfaction.

Enhanced Efficiency

Enhanced Efficiency

Streamlined processes and integrations ensure efficient handling of customer interactions, saving time and resources.

Increased ROI

Increased ROI

Our tailored solutions generate a positive ROI by aligning the contact experience with your business objectives.

Competitive Advantage

Competitive Advantage

Stand out from the competition by offering unique and memorable contact experiences that set your brand apart.

Tailored Contact Experiences

We possess the passion, expertise, and proficiency necessary to elevate your contact experiences to new heights. We are committed to crafting and tailoring solutions that precisely align with your unique requirements, empowering you to achieve your business objectives seamlessly.

Comprehensive Understanding

We invest time and effort to gain an in-depth understanding of your business, its goals, and the specific challenges you face. This knowledge forms the foundation for designing a contact experience that truly resonates with your organization.

Customized Solutions

Armed with the insights we gather, our team meticulously customizes solutions to meet your exact needs. We leverage our skill set and experience to ensure that every aspect of the contact experience is designed with your business in mind.

Seamless Integration

We recognize the importance of seamless integration with your existing systems and processes. Our team collaborates closely with your internal stakeholders to ensure smooth integration of our tailored solutions, minimizing disruptions and maximizing efficiency.

Tailored Experience
Continuous Collaboration

Our partnership with you extends beyond the initial implementation. We foster a collaborative relationship, seeking your valuable feedback at every stage. This iterative approach allows us to refine and optimize the contact experience to meet evolving requirements.

Focus on Results

Our ultimate goal is to help you achieve tangible results. By aligning our tailored contact experiences with your business goals, we enable you to enhance customer satisfaction, increase operational efficiency, and drive overall success.

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Take our Genesys
Cloud CX Tour

In this self-guided tour, you can try out the interface, features, and functionality of Genesys Cloud. Experience the call center software through the eyes of your agents, supervisors and management.

How to use: this tour is built to be hands-on! Use the purple tour points to uncover more features. Utilize the navigation bar at the bottom to browse the supervisor and administrator functionalities.

To ensure the best experience, the Genesys Cloud tour is only available on desktop, with your browser set to full width.

Genesys Cloud CX Tour

Tykans is an incredibly strong Genesys Cloud service partner who has brought immense knowledge and expertise to our project. 

Mathew Perry
Mathew Perry
Manager, Operational Support,  Westjet
 

Contact us today 

Partner with us today, and let our team of experts transform your contact experiences into a tailored solution that perfectly fits your business needs. Together, we can create an unparalleled customer journey that propels your business forward.