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Xperience 2024

Tykans is a boutique systems
integrator offering white glove service.

As a Genesys gold partner, our consulting services help businesses evolve their contact centre.

We identify requirements to develop and implement a comprehensive plan with extensive training and ongoing support.

Come visit us in person.

"We are project and program experts helping you execute and sustain change. Tykans partners with you to empower data driven decisions."

Kirk N.R. Graham
Director at Tykans

Let's elevate your contact centre for superior customer experiences and take your company to the next level.

As a Genesys gold partner, our consulting services help businesses evolve their contact center. We'll work with you to define and deliver your projects with comprehensive planning, including extensive training and ongoing support.

Cogs
Genesys Xperience

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of Genesys Cloud, digital and AI technologies, organizations can realize Experience as a Service®, the vision for empathetic customer experiences at scale. 

Register now at Xperience 2024!

For more information, contact us below.

What we can do for you.

Solutions that support our fantastic customers.

Tykans x Genesys

Tykans x Genesys

Tykans is in a partnership with Genesys. Our combined teams possess the market-leading software, passion, expertise, and proficiency to elevate your contact experiences. 

Tailor the Experience

Tailoring the experience to your needs

We are committed to crafting and tailoring solutions that precisely align with your unique requirements, empowering you to achieve your business objectives seamlessly.

Evolve Your Business

Evolve your Business

As a Genesys Gold Partner, our consulting services find solutions for medium to enterprise-sized companies that face complex challenges in handling multiple channels across many contact centers. 

Customer Engagement

Customer Engagement

We can help you improve customer and stakeholder engagement by optimizing call flows or helping you move your contact center to the cloud supporting a global and diverse workforce. 

Our partners at Xperience 2023

Partnered with the industry's best in class.

We'd be happy to introduce you to any of our partners!

Call Journey

Voice Analytics

VoiceAI captures and analyzes each and every interaction to produce nuanced insights in a simple, searchable and actionable format, helping organizations improve their customer experience, business performance, risk management, and compliance.

PCI Pal

Secure Payment Transactions

Protect your customers’ payment data, boost your CX and simplify PCI compliance.

Pure Insights

“Make it Work Like Google.”

PureInsight customers say, "make it work like Google." But what does that mean exactly? The Pureinsights Discovery Platform takes you beyond traditional search, incorporating the latest search, AI, natural language processing, and knowledge graph technologies to deliver the search experience your users want today.

Audiocodes

AudioCodes

AudioCodes is a leading provider of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for delivering unified communications, contact centers, and hosted business services, whether in the cloud or on-premises.

Case Studies

Discover how we have advanced businesses with Genesys solutions.

Provincial Health Care Authority

A Provincial Health Authority whose health care workers are serving patients on a platform that allows Clinicians, Nurses, and Specialists to connect with callers quickly. Several departments within the Provincial Health Authority use Genesys Cloud as their contact centre platform to receive and make calls, including other call-type functions such as transferring, consulting, and conferencing.

Polytechnic Institute

One of Western Canada's premier Polytechnic Institutes that serves students from all over the world, on a platform that gives IT Analysts, Specialists, and Support Representatives the ability to connect with callers quickly.

North American Midstreamer

Genesys Cloud CX offers the full range of capabilities that this important North American Midstreamer needed to solve immediate needs while supporting the next phase of their evolution.

Connecting

"Xperience is a vibrant event where great minds collide to accomplish better customer experiences. Learn, grow and connect with Tykans and our partner ecosystem. "
- Callum McNeil, VP BD at Tykans

Case Studies

Discover how we have advanced businesses with Genesys solutions.

Provincial Health Care Provider

A Provincial Health Authority whose health care workers are serving patients on a platform that allows Clinicians, Nurses, and Specialists to connect with callers quickly. Several departments within the Provincial Health Authority use Genesys Cloud as their contact centre platform to receive and make calls, including other call-type functions such as transferring, consulting, and conferencing.

Polytechnic Institute

One of Western Canada’s premier Polytechnic Institutes that serves students from all over the world, on a platform that gives IT Analysts, Specialists, and Support Representatives the ability to connect with callers quickly.

Large North American Midstream

Genesys Cloud CX offers the full range of capabilities that this important North American Midstreamer needed to solve
immediate needs while supporting the next phase of their evolution.