About Tykans
Empowered by great people, Tykans provides innovative technical solutions and services for large businesses to enterprise organizations.
Specializing in software development and deployment, customer experience, and timely delivery of quality services, we continue to grow in the current economic market. Tykans’ growth and ongoing success is mainly attributed to the effectiveness of our team, consisting of highly specialized team players who work collaboratively to exceed our customers' expectations.
We are looking for you! Come join our talented team. Bring your passion!
Business Analyst
Full Time | Calgary, Canada
The Opportunity
Tykans is currently offering an exciting opportunity for a Support Analyst to be part of our team and help us continue our growth. As a Support Analyst, you will be maintaining and monitoring the various applications and systems for Tykans’ business, including communications and interactions in the support e-mail account, and creating tickets with all the appropriate details relevant to a case. The role is tasked with diagnosing and solving complex technical issues and collaborating with team members to assist with technical requirements.
This position requires the candidate to be in Calgary.
What You'll Do
- Act as a central point of contact for business requirements, analysis, and documentation on projects.
- Collect customer requirements, document all details, recommend options to customers based on prior analysis and assist in making decisions, apply corrections if needed.
- Balance your workload in an environment with competing work priorities
- Responsible for various deliverables, including requirements documentation, Visio Diagrams, and various MS Excel worksheets.
- Strong proficiency in Technical Flow Diagrams, Functional, and Logical Architecture Designs.
- In-depth understanding of relational databases and database normalization.
- Work closely with developers and other team members to deliver the desired solutions.
What You'll Bring
To be successful in this role, you will need the following education, experience, and skills:
- Passion for working in a software development environment.
- Prior experience in a large contact center environment as an asset.
- Great educational background, preferably in the fields of Computer Science, Business Analysis, Database Administration, and Software Programming.
- Proven working experience as a Business Analyst with basic familiarity of project management.
- Can-do attitude. You are happy to take on a wide variety of tasks and projects in a dynamic and ever-changing environment.
- You can take initiative and are proactive, having a positive influence on the team.
- Self-starter with ability to provide authentic, visual ideas/concepts for consideration.
- Go-getter, someone who is not afraid to try the prototype to drive the conversations towards MVP vs. MLP.
- Results-oriented with the desire to learn and be an active participant of the development team.
- Creative, imaginative, and conceptualist who can present ideas, concepts, and Proof-of-Concept.
Working at Tykans
Tykans is dedicated to creating an inclusive workplace that promotes diversity and highlights employees' unique contributions to our company's and our customers’ success. We promote a workplace that fully represents the different cultures, viewpoints and backgrounds of our customers and the communities in which we live and serve.
At Tykans, we are committed to the physical and mental well-being of our employees. We also recognize that everyone is different and the way in which people work in order to be productive is not the same for all.
These are some of the reasons our employees love working at Tykans:
- Work-life balance; flexible working hours
- Competitive salary
- Resources and activities for the physical and mental well-being of our employees
- Comprehensive benefit packages
- Family-like work environment
- Team bonding events
About Tykans
Empowered by great people, Tykans provides innovative solutions and services for large businesses to enterprise organizations. Specializing in software development and deployment, customer experience, and timely delivery of quality services, we continue to grow in the current economic market. Tykans' growth and ongoing success is mainly attributed to the effectiveness of our team, consisting of highly specialized team players who work collaboratively to exceed our customers' expectations.
We are looking for you! Come join our talented team. Bring your passion!
Contact us today
Improved Customer Engagement
Personalize your solutions to engage with your customers, fostering loyalty and satisfaction.
Enhanced Efficiency
Streamlined processes and integrations ensure efficient handling of customer interactions, saving time
and resources.
Increased ROI
Our tailored solutions generate a positive ROI
by aligning the contact experience with your business objectives.
Competitive Advantage
Stand out from the competition by offering unique and memorable contact experiences that set your brand apart.
