About Tykans
Empowered by great people, Tykans provides innovative technical solutions and services for large businesses to enterprise organizations.
Specializing in software development and deployment, customer experience, and timely delivery of quality services, we continue to grow in the current economic market. Tykans’ growth and ongoing success is mainly attributed to the effectiveness of our team, consisting of highly specialized team players who work collaboratively to exceed our customers' expectations.
We are looking for you! Come join our talented team. Bring your passion!
Intermediate Project Manager
Full Time | Calgary, Canada
The Opportunity
Tykans is currently offering an exciting opportunity for a Support Analyst to be part of our team and help us continue our growth. As a Support Analyst, you will be maintaining and monitoring the various applications and systems for Tykans’ business, including communications and interactions in the support e-mail account, and creating tickets with all the appropriate details relevant to a case. The role is tasked with diagnosing and solving complex technical issues and collaborating with team members to assist with technical requirements.
This position requires the candidate to be in Calgary.
What You'll Do
As an Intermediate Project Manager, your responsibilities will include:
- Performing Requirements Gathering and Analysis: Engaging in thorough requirements collection and analysis to understand project needs.
- Project Task and Time Management: Determining, assigning, tracking, and managing project tasks, activities, documentation, and timelines in accordance with internal standards.
- Risk Assessment: Accurately assessing the risks associated with each solution design or project.
- Project Plan Development and Management: This involves several sub-tasks, including:
- Scope/Budget/Resource Management: Effectively managing project scope, budget, and resources.
- Stakeholder Expectation Management: Managing the expectations of all project stakeholders, including Customer and Team Experience.
- Project Relationship Management: Maintaining and managing all relationships associated with the project.
- Team Management: Managing project teams to deliver projects, including task allocation, scheduling, and providing feedback.
- Support to Business and Technology Teams: Providing necessary support to various business and technology teams during project delivery.
What You'll Bring
To be successful in this role, you will need:
- A bachelor's degree in computer science, software engineering, business and information technology, or a related field.
- Preferred: Project Management Professional (PMP) certification or a plan to obtain it.
- Relevant experience in project management with IT systems and their direct implementation.
- Experience with applying and general knowledge of various analysis and gathering approaches, methodologies, and models.
- Experience working with Project Management software.
- Preferred: Experience in managing contact center implementation projects
- Attention to detail.
- Excellent organizational skills, professionalism, and time management skills.
- Strong verbal, written, and interpersonal communication skills, with the ability to adapt messaging for different audiences.
- Experience in data organization and analysis, problem-solving, and systems documentation.
- Ability to manage work on multiple projects while dealing with competing priorities.
Working at Tykans
Tykans is dedicated to creating an inclusive workplace that promotes diversity and highlights employees' unique contributions to our company's and our customers’ success. We promote a workplace that fully represents the different cultures, viewpoints, and backgrounds of our customers and the communities in which we live and serve.
At Tykans, we are committed to the physical and mental well-being of our employees. We also recognize that everyone is different and the way in which people work in order to be productive is not the same for all.
These are some of the reasons our employees love working at Tykans:
- Family-like work environment
- Work-life balance; flexible working hours
- Work From Home Choice
- Team bonding events
- Competitive salary
- Comprehensive benefit packages
- Professional development and training courses
- Resources and activities for the physical and mental well-being of our employees
About Tykans
Empowered by great people, Tykans provides innovative solutions and services for large businesses to enterprise organizations. Specializing in software development and deployment, customer experience, and timely delivery of quality services, we continue to grow in the current economic market. Tykans' growth and ongoing success is mainly attributed to the effectiveness of our team, consisting of highly specialized team players who work collaboratively to exceed our customers' expectations.
We are looking for you! Come join our talented team. Bring your passion!
Contact us today
Improved Customer Engagement
Personalize your solutions to engage with your customers, fostering loyalty and satisfaction.
Enhanced Efficiency
Streamlined processes and integrations ensure efficient handling of customer interactions, saving time
and resources.
Increased ROI
Our tailored solutions generate a positive ROI
by aligning the contact experience with your business objectives.
Competitive Advantage
Stand out from the competition by offering unique and memorable contact experiences that set your brand apart.
