Trusted Partner
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut
Contact Centre Migration
Still using hard desk phones? Want to move from an on-premise soft-phone solution to the cloud so agents can work from home? Want to get a handle on agent scheduling, performance, and adherence? We can help you level up your contact centre game by providing the required infrastructure and expertise for a smooth-as-silk migration to a modern contact centre management system with accurate reports that will quickly make you look like a rock star!
How we can help
- Modernize your Contact Centre
- Other product to Genesys migration
- Hardphone to Softphone migration
- On-premise to cloud migration
- PureConnect to PureCloud migration
Systems Integration
Your agents run a lot of important applications simultaneously. You want to integrate these valuable, existing systems into your call-handling solution.
Whether it’s a CRM, patient chart, or an incident management system, we can gather and process caller data and present an application window, filtered search results, or an already started form to the agent as the call comes in. We’ll not only fiercely protect your sensitive caller data, can keep it in Canada if needed. Check out our portfolio!
How we can help
- Microsoft Teams
- Google Sheets
- Microsoft Dynamics
- Google Maps (Caller location)
- Analog Telephone Adapters
- VIP Caller Notification
- Industry-specific Applications
- Any backend systems
New Contact Centre Deployment
Your clients need you. You need to get agents on the lines answering calls and interactions ASAP.
We get it. We will listen carefully, gather detailed requirements for all desired media types, including voice, chat, email, SMS, social media, and more.
We will expertly advise, propose solutions, seek approval, and then a deliver an out-of-box, scalable system or a lean, clean custom solution (or both) that solves your unique business problem.
Together, we’ve got this!
How we can help
- Inbound and outbound voice, chat, email, SMS and Social Media
- Outbound campaign sub dialers
- Custom admin and agent self-serve web portals
- Direct-access PIN codes to target agent
- Present caller info/intent to agent
- Transfer caller to survey
- Custom real-time Pulse dashboards
- Call and interaction recording and playback
- Historical reporting with GI2 and GCXI
- Quality management evaluation
- Workforce management: forecasting, scheduling and adherence
Training and Resources
Growth and turnover happen. Whether you have new or existing teams of agents or supervisors, we have a training solution for you.
Our certified training team will conduct a training needs analysis; propose and schedule a custom training solution; and provide clear, concise resources just in time!
Whether you need on-site classroom training or remote instructor-led training, we’ll deliver a fantastic hands-on training experience so you can make the most of your applications – and have fun doing it!
How we can help
- Classroom training
- Remote instructor led training
- Training videos
- Manuals and quick reference guides
24/7 Support and Monitoring Services
Is your contact centre keeping you up at night? Take a load off and let us help.
We offer a variety of advanced monitoring, reporting, and skilled technical support options. Not everyone works 9-5.
Our dedicated support analysts are available 24/7 to quickly diagnose and resolve your issue so you can continue to meet your service level objectives. We’ll work with you to provide just the right amount of relief so you can sleep like a baby.
Sweet dreams!
How we can help
Our skilled technical support team has provided the following to our contact centre clients:
- 24/7 client and application support with on-call, after-hours service
- On-site project go-live technical support
- Friendly, clear, respectful communication
- Custom support documentation for future reference
- Constant learning and growth to improve our services
- Dedication and commitment to quick problem resolution
Take it to the Next Level
Happy agents = happy customers. An efficient agent experience will increase productivity, job satisfaction, and retention.
At Tykans, we’re tapped in to the latest in contact centre technology. You can automate a little or a lot; from streamlined agent task workflows to supervisor issue alerts and notifications to custom, real-time dashboards and wallboards to a self-learning AI support chatbot and more. We can take you there!
How we can help
For our clients, we’ve created the following efficiency gains:
- Self-learning AI chatbot handles common support questions without an agent
- Custom, agentless auto-dialers to share information and collect responses
- Integrated applications to increase efficiency and reduce after call work
- Custom real-time reporting dashboards with threshold alerts for quick decision making
- Custom email auto-responses on inbound email to enhance customer experience
- Streamline and automate work force scheduling changes
Unsure of what you are after?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed
Our partners
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed
