Still using hard desk phones? Want to move from an on-premise soft-phone solution to the cloud so agents can work from home? Want to get a handle on agent scheduling, performance, and adherence? We can help you level up your contact centre game by providing the required infrastructure and expertise for a smooth-as-silk migration to a modern contact centre management system with accurate reports that will quickly make you look like a rock star!
Your agents run a lot of important applications simultaneously. You want to integrate these valuable, existing systems into your call-handling solution.
Whether it’s a CRM, patient chart, or an incident management system, we can gather and process caller data and present an application window, filtered search results, or an already started form to the agent as the call comes in. We’ll not only fiercely protect your sensitive caller data, can keep it in Canada if needed. Check out our portfolio!
Growth and turnover happen. Whether you have new or existing teams of agents or supervisors, we have a training solution for you.
Our certified training team will conduct a training needs analysis; propose and schedule a custom training solution; and provide clear, concise resources just in time!
Whether you need on-site classroom training or remote instructor-led training, we’ll deliver a fantastic hands-on training experience so you can make the most of your applications – and have fun doing it!
Is your contact centre keeping you up at night? Take a load off and let us help.
We offer a variety of advanced monitoring, reporting, and skilled technical support options. Not everyone works 9-5.
Our dedicated support analysts are available 24/7 to quickly diagnose and resolve your issue so you can continue to meet your service level objectives. We’ll work with you to provide just the right amount of relief so you can sleep like a baby.
How we can help
Our skilled technical support team has provided the following to our contact centre clients:
24/7 client and application support with on-call, after-hours service
On-site project go-live technical support
Friendly, clear, respectful communication
Custom support documentation for future reference
Constant learning and growth to improve our services
Dedication and commitment to quick problem resolution
Happy agents = happy customers. An efficient agent experience will increase productivity, job satisfaction, and retention.
At Tykans, we’re tapped in to the latest in contact centre technology. You can automate a little or a lot; from streamlined agent task workflows to supervisor issue alerts and notifications to custom, real-time dashboards and wallboards to a self-learning AI support chatbot and more. We can take you there!
How we can help
For our clients, we’ve created the following efficiency gains:
Self-learning AI chatbot handles common support questions without an agent
Custom, agentless auto-dialers to share information and collect responses
Integrated applications to increase efficiency and reduce after call work
Custom real-time reporting dashboards with threshold alerts for quick decision making
Custom email auto-responses on inbound email to enhance customer experience
Streamline and automate work force scheduling changes